Salesforce Trading Volume Hits 18.87 Billion, Ranks 27th in Market Activity

On May 22, 2025, Salesforce (CRM) saw a trading volume of 18.87 billion, ranking 27th in the day's stock market activity. The stock price increased by 0.40%.

Salesforce has recently announced a strategic partnership with Bouygues Telecom, leveraging its digital labor platform, Agentforce, to enhance customer service. Agentforce automates routine tasks and optimizes processes for Bouygues Telecom's customer service advisors, thereby improving efficiency and customer satisfaction.

In another significant development, Salesforce introduced Agentforce for Financial Services, a suite of pre-built, role-based AI agent templates designed to automate front-office tasks and reduce administrative overhead in the financial services industry. These templates operate autonomously, using industry-specific data, workflows, and policies to deliver intelligent actions that align with firm standards and regulatory requirements. This innovation aims to enhance personal and meaningful experiences for customers, addressing the industry's talent crisis and rising customer expectations.

Agentforce for Financial Services includes templates for Financial Advisor and Banker Agents, Banking and Insurance Service Agents, and a Digital Loan Officer Agent. These agents handle tasks such as meeting preparation, service requests, and loan product discovery, freeing up human professionals to focus on high-touch interactions and client engagement. The platform ensures compliance with regulatory requirements and maintains a unified, intuitive experience for both human and digital workers.

Salesforce's new flexible pricing framework for Agentforce, including Flex Credits and Flex Agreements, allows businesses to align costs with business outcomes and shift investments between user licenses and digital labor as priorities evolve. This update provides greater control, cost-efficiency, and agility in expanding AI-powered investments across all departments.