Salesforce Stock Surges 2.12% with 18.87 Billion Trading Volume Ranking 29th Amid AI CRM Challenges

On June 16, 2025, Salesforce's trading volume reached 18.87 billion, ranking 29th in the day's stock market. Salesforce's stock price increased by 2.12%.

Recent studies have highlighted significant challenges faced by LLM-based AI agents in performing CRM tasks. A benchmark developed by academics revealed that these agents struggle with standard CRM tests and fail to comprehend the importance of customer confidentiality. This finding is supported by a Salesforce-led study, which showed that LLM agents achieved only 58% success on simple CRM tasks and a mere 35% on more complex ones. The study underscores the need for further development in AI technology to meet the demands of real-world CRM applications.

The implications of these findings are substantial for Salesforce, as the company continues to integrate AI into its CRM solutions. The study suggests that while AI has the potential to revolutionize customer relationship management, current LLM-based agents are not yet ready for widespread B2B AI usage. This could impact investor confidence in Salesforce's AI initiatives and potentially influence the company's stock performance in the near future.