Salesforce Stock Revival Hinges on Success of AI Agents

Salesforce (CRM) stock has been on a rollercoaster ride in recent years, but the company's latest earnings report and the success of its AI-powered chatbot, Agentforce, have investors optimistic about its future. As Salesforce continues to expand its AI offerings, the success of Agentforce will be crucial in determining the company's stock performance.

Agentforce, a suite of autonomous AI agents, was launched in September 2024 and has already seen remarkable adoption. In the third quarter of 2025, Agentforce was included in over 200 deals, indicating strong demand for the AI-powered chatbot. The success of Agentforce has driven Salesforce's stock price up by 11% following the earnings call, despite slightly missing EPS estimates.

The primary use cases and industries where Agentforce is expected to have the most significant impact include customer service and support, talent acquisition and management, and education and non-profit. By integrating AI agents with its existing CRM platform, Salesforce enhances the value proposition for customers, offering improved customer service, personalized experiences, and increased efficiency.
However, there are potential barriers to adoption, such as trust and security concerns, integration challenges, and resistance to change. Salesforce must address these barriers to ensure the successful adoption of AI agents and maintain its market position.
In conclusion, the success of Salesforce's stock revival hinges on the success of its AI agents, particularly Agentforce. As the company continues to expand its AI offerings and address potential barriers to adoption, investors should keep a close eye on the performance of Agentforce and its impact on Salesforce's overall revenue growth trajectory. By monitoring key performance indicators and staying informed about the primary use cases and industries for Agentforce, investors can make data-driven decisions about Salesforce's stock potential.