RTX's Collins Aerospace Wins Crystal Cabin Award for its galley.ai Solution

In the ever-evolving landscape of aviation, innovation is the lifeblood that keeps the industry soaring. Collins Aerospace, an RTX business, has once again proven its mettle by securing the 2025 Crystal Cabin Award for its groundbreaking galley.ai system. This isn't just another accolade for the company; it's a testament to how technology can transform the passenger experience and operational efficiency in the skies.

The galley.ai system, which won first place in the Cabin Technologies category at the Aircraft Interiors Expo in Hamburg, integrates advanced artificial intelligence and sensor technology into aircraft galleys. This isn't just about making the galley smarter; it's about creating an ecosystem where every component works in harmony to enhance the overall flight experience.

The system's real-time service updates for passengers ensure that they are always in the loop, reducing anxiety and improving satisfaction. Imagine knowing exactly when your meal will be served or being notified about any delays—this is the kind of transparency that galley.ai brings to the table. For crew members, the system provides automated messages via electronic flight bags, flagging system issues and providing status updates. This multi-layered communication capability streamlines operations, optimizes the crew work environment, and ultimately provides a more enjoyable travel experience for passengers.

But the benefits don't stop at passenger satisfaction. The galley.ai system actively monitors system performance and can integrate with smart galley inserts, flagging irregularities and predicting maintenance needs prior to failure. This predictive maintenance capability is a game-changer for airlines, as it helps improve maintenance schedules and reduce aircraft downtime. According to Sebastien Ramus, VP of Interior Products at Collins Aerospace, "The enhanced system efficiency and multi-layered communication capability of the galley.ai system streamlines operations, optimizes the crew work environment and provides a more enjoyable travel experience for passengers."

The potential long-term financial benefits for airlines investing in this technology are substantial. By reducing aircraft downtime and minimizing maintenance-driven delays and cancellations, airlines can save up to 20% of maintenance costs and potentially reduce up to 30% of maintenance-driven delays and cancellations on systems covered by Ascentia, a leading PHM tool available from Collins. This cost-saving measure directly impacts the overall profitability of airlines by minimizing expenses related to unscheduled maintenance and delays.

Moreover, the galley.ai system's ability to streamline operations and optimize the crew work environment can lead to increased crew productivity and reduced labor costs. The system's real-time inventory tracking and automated inventory checks can also help airlines manage their catering costs more effectively, further contributing to long-term financial savings.

The integration of AI and sensor technology in Collins Aerospace's galley.ai system is a prime example of how predictive technologies can improve the passenger journey. By harnessing the power of big data, machine learning, and artificial intelligence, the aviation industry can become more efficient, improve the passenger experience, and reduce environmental impact. As Jennifer Schopfer, president of Connected Aviation Solutions for Collins Aerospace, puts it, "With the power to predict, we can help the aviation industry be more efficient, improve the passenger experience and reduce environmental impact."

In conclusion, the galley.ai system is more than just a technological marvel; it's a step towards a more connected and efficient aviation ecosystem. As airlines continue to look for ways to enhance the cabin experience, technologies like galley.ai represent a significant shift in how cabin service can be conceptualized. It's not just about making the galley smarter; it's about creating an ecosystem where every component works in harmony to enhance the overall flight experience. For an industry built on connecting people across vast distances, that human-centered technology is the future.