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Rogers to Cut Hundreds of Outsourced Customer Service Jobs Amid Shift to Digital Support
ByAinvest
Friday, Jul 11, 2025 4:36 pm ET1min read
Rogers has ended its contract with Foundever, a customer-service firm, resulting in hundreds of job losses. The telecom company is shifting to AI-powered chat support, citing a reduction in demand for online chat services. The move comes as Rogers laid off customer-service staff earlier this year and has launched a virtual chat bot, "Anna," to assist customers.
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