Rocket Mortgage Reaches New Heights: 11th Consecutive J.D. Power Award for Client Satisfaction

Rocket Mortgage has been named #1 in client satisfaction for mortgage servicing by J.D. Power for the 11th time. The company's AI technology handles over 3.4 million servicing calls annually, enhancing customer service. The acquisition of Mr. Cooper Group will expand its servicing portfolio to $2.1 trillion across nearly 10 million clients.

Detroit-based Rocket Mortgage, a subsidiary of Rocket Companies (NYSE: RKT), has once again been named #1 in client satisfaction for mortgage servicing by J.D. Power. This marks the 11th consecutive year the company has received this prestigious accolade, reflecting its commitment to delivering an exceptional customer experience.

The award is based on feedback from nearly 16,000 American homeowners, who rated Rocket Mortgage highly in Overall Satisfaction, Ease of Doing Business, Client Care, and Digital Experience. The company also led across every brand image attribute, demonstrating its ability to provide a seamless and trusted servicing experience [1].

Rocket Mortgage's success can be attributed to its innovative use of AI technology. The company's AI tool, Rocket Logic – Synopsis, transcribes and analyzes conversations, allowing team members to focus on building long-term relationships with clients. This year, Rocket Mortgage expanded its AI-driven support with a chat feature for clients facing financial hardship, which has facilitated over 50,000 compassionate, low-pressure interactions [1].

In addition to its servicing excellence, Rocket Mortgage is making strategic moves to further enhance its offerings. The company has announced a definitive agreement to acquire Mr. Cooper Group Inc., the nation's largest mortgage servicer. This acquisition will expand Rocket Mortgage's servicing portfolio to $2.1 trillion across nearly 10 million clients, representing one in every six mortgages in America [1].

Rocket Companies' bold vision to reimagine homeownership is also reflected in its acquisition of Redfin, the most-visited real estate brokerage website in the country. Together, these acquisitions are creating an AI-powered, fully integrated ecosystem that aims to eliminate friction and reduce complexity across the homeownership journey.

The acquisition of Mr. Cooper Group will also help Rocket Mortgage solidify its position as the industry's most innovative leader and the premier, end-to-end platform for achieving the American dream of homeownership. However, Rocket Companies has cautioned that this announcement may contain forward-looking statements, which are subject to risks and uncertainties [1].

References:
[1] https://www.prnewswire.com/news-releases/rocket-mortgage-named-1-for-client-satisfaction-in-mortgage-servicing-by-jd-power-for-the-11th-time-302512827.html