RMS Pay Launches in North America to Automate Payments and Boost Hospitality Profits

RMS Pay, a payment automation platform, has launched in North America to help hospitality businesses improve payment security, reduce risk, and boost profitability. The platform simplifies the payment process, automates financial tasks, and provides a centralized view of operations, saving operators time and reducing the complexity of juggling separate systems. With features like pre-authorization, automated payment schedules, and secure payment links, RMS Pay aims to improve cash flow predictability and provide guests with a convenient payment experience.

RMS Pay, a leading payment automation platform, has officially launched in North America, aiming to enhance payment security, reduce risk, and boost profitability for hospitality businesses. The platform, already in use across Australia and Europe, has delivered measurable results, particularly in improving payment security and reducing risk.

RMS Pay offers a range of features designed to streamline the payment process and automate financial tasks. These include pre-authorization features that have helped operators reduce no-shows and chargebacks by up to 98.3%, as well as automated payment schedules and secure payment links. The platform also provides a centralized view of operations, eliminating the need for operators to juggle separate systems.

The launch of RMS Pay in North America comes at a time when operators are facing ongoing staffing shortages and rising costs. By automating essential financial processes, RMS Pay supports leaner operations, freeing up staff time to focus on guests. The platform is designed to work across all types of hospitality businesses, from boutique hotels and campgrounds to RV parks and multi-property enterprises, replacing spreadsheets, third-party gateways, and manual processes with a cohesive, cloud-based platform.

RMS Pay is PCI DSS-certified and uses tokenized data storage to protect guest payment information. The platform also includes tools for real-time transaction monitoring, dispute management, and consolidated reporting, providing operators with complete visibility without the need to juggle multiple systems or vendors.

To support the continued expansion of its payments offering, RMS has appointed James MacRae as Head of Payments. MacRae brings deep industry expertise from leadership roles at Visa, Sportsbet, and ANZ, where he specialized in payment enablement, automation, and fintech innovation. He will be instrumental in strengthening RMS’s end-to-end payment capabilities, from RMS Pay to broader payment integrations, ensuring RMS continues to deliver secure, efficient, and innovative solutions for the hospitality industry.

RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries and all hospitality verticals. The company’s comprehensive suite of tools and real-time insights empower operators to thrive in an ever-evolving and competitive industry.

[1] https://www.hospitalitynet.org/news/4128568.html
[2] https://www.ainvest.com/news/inotiv-cybersecurity-incident-test-resilience-capital-light-cro-sector-2508/