Riskified Introduces Dynamic Returns to Combat Refund Abuse and Enhance Customer Experience

Riskified has analyzed over 1 million refund claims and found that 1 in 4 dollars claimed is abusive. To combat this, Riskified has introduced Dynamic Returns, a feature in its Policy Protect solution that adapts return decisions in real-time based on customer eligibility. This aims to safeguard revenue while increasing customer satisfaction. The analysis found that 1-2% of total order value was requested back as refunds, with nearly 1 in 4 dollars being abusive.