RingCentral's AI Receptionist Now Available to Over 2,000 Organizations, Revolutionizing Front-Office Communications

RingCentral has announced the general availability of its AI Receptionist, which uses generative AI to automatically answer customer questions and transfer callers to the right person. The AI Receptionist now serves over 2,000 organizations and offers features such as instant activation, customizable greetings, automated routine calls, and SMS messaging. New features include call analytics and insights, multi-location support, Spanish language support, and HIPAA compliance. The AI Receptionist represents a transformative shift in front-office communications, providing businesses with a digital employee that drives intelligent customer engagement.

RingCentral, a global leader in AI-powered business communications, has announced the general availability of its AI Receptionist™ (AIR), an AI phone agent designed to automate inbound calls and boost customer engagement. This innovative solution now serves over 2,000 organizations, marking a significant milestone in the company's mission to revolutionize front-office communications.

The AI Receptionist leverages generative AI to automatically answer customer questions and transfer callers to the right person, effectively acting as a digital employee. Key features include instant activation, customizable greetings, automated routine calls, and SMS messaging. New additions include call analytics and insights, multi-location support, Spanish language support, and HIPAA compliance [1].

The AI Receptionist offers seamless setup and immediate out-of-the-box value, supporting businesses of all sizes. Its capabilities include instant activation, customizable greetings and voice personas, automated routine calls, name-based and context-driven call transfers, and SMS messaging. The system also provides call analytics and insights, multi-location support, and Spanish language support (beta) [1].

This transformative technology is designed to empower organizations by reimagining inbound voice calls as a strategic, revenue-generating channel, transforming what was once a cost center into a source of business growth. Customers across various sectors, including healthcare, construction, real estate, professional services, and finance, are already experiencing significant improvements in efficiency and customer satisfaction [1].

The AI Receptionist's impact is evident in the testimonials of satisfied customers. For instance, Integral Recruiting Services reported that RingCentral's AI Receptionist now handles 93% of their incoming calls, saving their team about 12 hours each month, which translates to $900 in cost savings [1]. Similarly, Big Think Capital replaced a $3,000/month receptionist with a digital agent that never takes a break, while maintaining a more professional and responsive caller experience [1].

The AI Receptionist™ is offered with a transparent, usage-based pricing model, making AI-powered voice automation more accessible. At $39 per license, including 100 minutes of use, businesses can scale effortlessly as their needs grow, maximizing value with minimal investment [1].

RingCentral's AI Receptionist represents a significant advancement in Agentic AI systems, which independently interpret and execute tasks with human-like discernment. This innovative solution is set to further enhance customer service operations without impacting the workforce, aligning with Lyft's strategy of integrating advanced AI technologies to streamline and optimize customer interactions [2].

References:

[1] https://www.nasdaq.com/press-release/ringcentral-announces-general-availability-ai-receptionist-air-2025-06-30

[2] https://opentools.ai/news/lyft-joins-forces-with-amazon-and-anthropic-for-ai-powered-customer-service-revolution