Reliance Launches Enhanced Client Service Center for RELI Exchange InsurTech Platform

Reliance Global Group has launched a Client Service Center for its RELI Exchange InsurTech platform, enabling independent insurance agents to focus on acquiring new business while a dedicated team handles client service requests. This enhancement comes after strong organic growth at RELI Exchange, showcasing the platform's scalability and tech-enabled service model.

Reliance Global Group, Inc. (Nasdaq: RELI) has announced a significant enhancement to its RELI Exchange InsurTech platform with the launch of a next-generation Client Service Center. This new feature aims to empower independent insurance agents by enabling them to focus on acquiring new business while a dedicated team manages client service requests. The enhancement follows strong organic growth at RELI Exchange, underscoring the platform's scalability and tech-enabled service model.

The new Client Service Center features a white-label interface for policyholders to submit service requests, which are then automatically routed to RELI's in-house service team. This system maintains real-time transparency for agents, ensuring they stay informed without direct involvement in the service process. By streamlining client service requests, the platform allows agents to concentrate on sales and business growth, potentially driving scalable growth with minimal cost increase.

The launch of the Client Service Center addresses a critical pain point in the insurance industry: the constant tension between servicing existing clients and acquiring new ones. By providing each agency partner with a built-in service department without additional overhead costs, RELI is creating significant value. This model exemplifies the core promise of InsurTech—using technology to fundamentally restructure traditional business processes rather than simply digitizing them.

The timing of this enhancement is significant, following reported organic growth at RELI Exchange. The company is focusing on scalability to support expansion without proportional increases in operational costs. This technology architecture is designed for operational leverage, where revenue can grow faster than service costs—a crucial factor for achieving sustainable profitability in platform businesses.

The new digital Client Service Center allows policyholders to easily submit requests, such as mortgagee clause updates, through a white-label interface. These requests are then routed directly to RELI's in-house service team for prompt handling. This streamlines the service process without disrupting the agent’s focus on new business. At the same time, agents stay informed in real-time, maintaining transparency and client trust.

The launch of the Client Service Center reflects Reliance Global Group's commitment to delivering smart, scalable solutions for its agency partners. The company’s technology and operations are tightly aligned with its growth objectives, enabling it to expand revenue while keeping service costs lean. This development positions RELI Exchange as a leading InsurTech solution in the market, offering both operational leverage and exceptional client support.

References:
[1] https://insnerds.com/news/reliance-global-group-inc-launches-next-generation-client-service-center-to-enhance-reli-exchange-insurtech-platform
[2] https://www.stocktitan.net/news/RELI/reliance-global-group-enhances-reli-exchange-with-advanced-client-52npyeeer1tu.html
[3] https://natlawreview.com/press-releases/reliance-global-group-enhances-reli-exchange-advanced-client-service-center