RAD's SARA Platform Transforms OneWatch's Operations with AI-Powered Automation

RAD's SARA platform has transformed OneWatch's operations by reducing false alarms by 85%, accelerating response times, and maintaining service quality without increasing headcount. SARA's AI-driven automation has enabled OneWatch to shift from continuous human surveillance to exception management, improving operator morale and efficiency. The platform's autonomous voice-down capabilities and detailed reporting tools have become a foundation for OneWatch's daily operations and long-term growth strategy.

Artificial Intelligence Technology Solutions, Inc. (AITX), through its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD), has recently published a case study detailing the successful deployment of its SARA™ platform at OneWatch, an Indiana-based monitoring center. The case study, titled "SARA, RAD's Agentic AI Monitoring Platform, Drives Efficiency at OneWatch," highlights how the platform has significantly improved OneWatch's operations by reducing false alarms by 85%, accelerating response times, and maintaining service quality without increasing headcount [1].

The SARA platform, designed to automate remote video monitoring, has enabled OneWatch to shift from continuous human surveillance to exception management. This transition has led to improved operator morale, reduced burnout, and a more efficient work environment. The platform's autonomous voice-down capabilities and detailed reporting tools have become a foundation for OneWatch's daily operations and long-term growth strategy [1].

OneWatch CEO Austin Smith cited SARA's seamless integration with existing infrastructure and its ability to autonomously detect, verify, and respond to incidents as decisive factors in OneWatch's adoption of the platform. "SARA has completely transformed how we approach security monitoring," Smith said. "Our operators are no longer overwhelmed by false alarms and can focus on genuine security threats" [1].

The case study also details specific incidents where SARA initiated autonomous responses, leading to positive outcomes. For example, at a healthcare facility, SARA detected suspicious activity near a restricted area, triggering immediate notifications and enabling on-site personnel to intervene before property was removed. In another event at a construction site, SARA's voice-down feature deterred a theft in progress while simultaneously alerting OneWatch and local law enforcement, resulting in a successful intervention without delay [1].

The success of SARA at OneWatch signals a shift in how remote monitoring centers can evolve to meet growing demand without relying solely on human resources. By integrating agentic AI into daily operations, OneWatch has redefined operator roles, transforming them into AI Surveillance Analysts focused on incident resolution, client communication, and strategic oversight [1].

RAD is actively working to bring similar outcomes to its network of nearly 100 authorized dealers and GSOC operators across the country. The Company aims to transform remote monitoring at scale, empowering more organizations to lower costs, reduce false alarms, improve response times, and enhance service delivery through agentic AI [1].

The full case study is now available for detailed insights into how OneWatch successfully integrated SARA into its GSOC operations. Security leaders, integrators, and monitoring professionals are encouraged to view the related webinar, "Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?" to explore how agentic AI is shaping the future of remote video monitoring [1].

References:
[1] https://www.newsfilecorp.com/release/262051
[2] https://www.marketscreener.com/news/aitx-s-rad-publishes-case-study-detailing-sara-s-agentic-ai-powered-transformation-of-dealer-s-opera-ce7c51dad88cf627