Quadient, a global automation platform powering secure and sustainable business connections, has recorded the fastest growth among CCM market leaders in 2023, according to a newly released report by leading analyst firm IDC. The report, titled "IDC Worldwide CCM Software Market Shares, 2023" (doc #US52774224, December 2024), highlights Quadient's impressive 13.7% year-over-year revenue growth, accelerating from its 11% growth in 2022. This growth rate outperforms the overall CCM market growth of 4.6% during the same period.



Quadient's strong performance can be attributed to several factors, including its robust customer communication management platform, Quadient Inspire. This platform offers advanced features such as customer journey mapping tools, AI-driven analytics, and seamless integration capabilities, enabling businesses to deliver personalized, omnichannel experiences at scale. Additionally, Quadient's cloud CCM solutions, such as Inspire Evolve and Inspire Flex, have been recognized for their technology excellence and customer impact, as noted in the Quadrant Knowledge Solutions SPARK Matrix™: Customer Communication Management 2023 report.



Quadient's success in the CCM market is further bolstered by its strategic acquisitions and investments. For instance, the acquisition of Daylight Automation in 2023 led to the launch of Inspire iForms, a SaaS-based forms automation and digital process solution that enables business users to create and manage intelligent forms. This acquisition has helped Quadient to improve data accuracy, reduce forms abandonment rates, and transform customer experience.

Moreover, Quadient's commitment to Environmental, Social, and Governance (ESG) factors has been recognized for its strong credentials, which has likely contributed to the company's growth and reputation in the market. By prioritizing ESG, Quadient has been able to attract and retain customers, contributing to its growth in the CCM market.

In conclusion, Quadient's rapid growth in the CCM market, as highlighted by the leading analyst firm IDC, is a testament to the company's innovative CCM platform, strategic acquisitions, and commitment to ESG. As Quadient continues to expand its offerings and customer base, investors can expect the company to maintain its competitive edge in the CCM market.