Phreesia Launches VoiceAI to Revolutionize Healthcare Communication

Phreesia Inc has launched VoiceAI, an AI-driven phone solution to manage high call volumes and streamline patient interactions in healthcare settings. VoiceAI uses natural language processing to resolve common requests, reduce wait times, and improve access to care. Key features include intelligent triage, reliable answers based on clinical rules, parallel call handling, and integrated documentation capabilities. The solution has reduced call abandonment rates to zero, as reported by Urology Associates of Mobile. From a financial standpoint, VoiceAI is a strategic move to enhance product offerings and increase market share in the healthcare technology sector.

Phreesia Inc. has introduced VoiceAI, an AI-driven phone solution designed to manage high call volumes and streamline patient interactions in healthcare settings. VoiceAI leverages natural language processing (NLP) to resolve common requests, reduce wait times, and enhance access to care. Key features include intelligent triage, reliable answers based on clinical rules, parallel call handling, and integrated documentation capabilities.

The solution has demonstrated significant success, with Urology Associates of Mobile reporting a zero call abandonment rate since implementation. VoiceAI allows patients to easily resolve common requests by using their natural spoken language, automatically identifies call intent, and routes them accordingly. Calls requiring clinical or administrative follow-up are seamlessly directed to the right team member.

From a financial standpoint, VoiceAI represents a strategic move for Phreesia Inc. to enhance its product offerings and increase market share in the healthcare technology sector. The launch of VoiceAI builds on Phreesia’s existing platform, which has enabled approximately 170 million patient visits in 2024—1 in 7 visits across the U.S. [1]

References:
[1] Phreesia Inc. (2025). Phreesia Launches VoiceAI, an AI-Powered Phone Solution for Healthcare. Retrieved from https://www.stocktitan.net/news/PHR/phreesia-launches-voice-ai-a-conversational-ai-solution-to-transform-88k0whtbpjb8.html
[2] Simbo AI. (2023). Exploring the Challenges and Limitations of Implementing Natural Language Processing Technologies in Healthcare Settings. Retrieved from https://www.simbo.ai/blog/exploring-the-challenges-and-limitations-of-implementing-natural-language-processing-technologies-in-healthcare-settings-2602639/