Pega Named Leader in Digital Process Automation Platforms by Forrester

Pegasystems Inc. has been named a Leader in The Forrester Wave: Digital Process Automation Platforms, Q3 2025. Pega received the highest scores for its current offering and strategy, highlighting its strengths in AI decisioning and workflow automation. The company's solutions aid enterprises in achieving sophisticated transformation goals. Pega Infinity, a central part of the suite, is praised for its effectiveness in managing complex use cases.

Pegasystems Inc. (NASDAQ: PEGA) has been named a Leader in The Forrester Wave™: Digital Process Automation Platforms, Q3 2025. The recognition underscores Pega's strengths in AI decisioning and workflow automation, making it a top choice for enterprises seeking sophisticated transformation goals. The company received the highest scores for its current offering and strategy, as highlighted in the Forrester report.

Pega's 'center-out mission' for journey orchestration, coupled with its 'Build for Change' architecture and AI decisioning capabilities, earned it superior scores for vision and roadmap. The report also noted Pega's plans to differentiate itself with Agent Experience and AgentX API tools, supported by Pega Blueprint, which designs and deploys automations.

Pega Infinity, a key component of the suite, received praise for its effectiveness in managing complex use cases. The App Factory within Pega Infinity offers superior features for DPA governance, while Pega Blueprint builds workflows from natural language, infuses best practices, and can draw from legacy systems. Tools like Agent Experience, AgentX API, and Knowledge Buddy are at the forefront of AI agent design.

Reference customers highlighted Pega's strength in orchestrating complex workflows and its top-notch process modeling tools. The product aligns with its tagline 'Build for Change,' featuring a layered architecture and composable assets. Forrester's report concludes that Pegasystems best suits enterprises with sophisticated transformation goals, particularly those focusing on customer-facing AI agents.

This recognition builds on Pega's recent analyst firm recognitions, including being named a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025, Gartner® Magic Quadrant for Process Mining Platforms 2025, and Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024. For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.

References:
[1] https://www.businesswire.com/news/home/20250819398285/en/Pega-Named-a-Leader-in-Digital-Process-Automation-Platforms-by-Independent-Research-Firm
[2] https://www.stocktitan.net/news/PEGA/pega-named-a-leader-in-digital-process-automation-platforms-by-ybpo5icwpi7i.html