PagerDuty Report Finds Organizations Lose Over $1 Million Per Hour During Disruptions, Highlighting the Need for Operational Resilience and AI Adoption.

The PagerDuty 2026 State of AI-First Operations Report reveals that major incidents have made operational resilience a top priority due to the significant financial risk involved. The report highlights that disruptions can cost organizations over $1 million per hour, with impacts extending beyond revenue loss to brand reputation damage, recovery costs, reduced productivity, and developer burnout. The survey found that successful organizations prioritize investments in operational resilience, with 71% reporting higher resilience and maturity than a year ago.