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OpenAI's Global Outage Rattles GPTPro Users Amid Apple Integration Launch

Word on the StreetMonday, Dec 16, 2024 2:00 am ET

1min read

On December 12, 2024, OpenAI, the company behind the globally recognized AI chatbot ChatGPT and other services like the video-generation model Sora, experienced a significant service disruption. The outage began around 3:17 PM local time on December 11. Users attempting to access the ChatGPT website were met with service unavailability messages. OpenAI's status page confirmed the receipt of numerous error reports regarding API calls and login issues. Although the company has managed to restore partial services for ChatGPT and the API, the Sora model remains offline, leaving users eagerly monitoring the situation for further updates.

This unforeseen technical snafu has inconvenienced numerous OpenAI users globally, including subscribers to the GPTPro plan. Many expressed dissatisfaction across social media platforms, highlighting an array of error messages and forced logouts. Monitoring network DownDetector indicated over 10,000 problem reports received in the two hours following the disruption.

This disruption is particularly disconcerting following OpenAI's recent announcement of the GPTPro plan, offering unrestricted access for a premium monthly fee of up to $200. The service interruption has, unfortunately, shaken the confidence of high-end users who anticipated a more robust and responsive experience.

Adding to the complexity, OpenAI's outage coincided with the recent Apple iOS 18.2 update, which included a direct integration allowing interaction with ChatGPT via the Siri interface. This collaboration was celebrated as a milestone in AI development and a significant achievement for both OpenAI and Apple in technological innovation. However, the service interruption has prevented some users from experiencing the new integration immediately.

Analysts suggest that the surge in users eager to explore the new ChatGPT integration overwhelmed OpenAI's servers, leading to the disruption. This incident has raised questions regarding OpenAI's technical capability and service reliability among the user community.

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