OpenAI investigates elevated error rate affecting ChatGPT Sora

OpenAI investigates elevated error rate affecting ChatGPT Sora

OpenAI is currently investigating elevated error rates and latency issues affecting its ChatGPT service and the Sora text-to-video AI tool. The problems started around 3 AM ET on Tuesday, June 10, 2025, and have impacted users globally [1]. Some users have reported that the service is sluggish, while others have experienced complete outages. OpenAI's status page indicates that the issues are affecting ChatGPT, Sora, and OpenAI APIs, with a separate line added for "elevated error rates on Sora" [2].

The outages and errors do not seem to be impacting every user, as some are able to access the service without any issues. OpenAI has stated that it is "continuing to investigate this issue" and has not provided a timeline for when regular service will be restored [1]. The company has not specified the cause of the outages, but it has noted that the issues started after an upstream provider experienced problems.

This is not the first time that OpenAI has experienced service disruptions. In May 2023, ChatGPT stopped functioning for many users, with OpenAI attributing the issue to glitches caused by an upstream provider [3]. The service recovered several hours later, and OpenAI conducted a root-cause analysis of the outage.

The elevated error rates and latency issues come at a time when OpenAI has seen significant growth in its user base and business subscribers. The company has added 1 million paying business users since February 2025, bringing the total number of business subscribers to 3 million [6]. OpenAI's products, including ChatGPT Enterprise, ChatGPT Team, and ChatGPT Edu, have been adopted across various industries, including financial services and healthcare.

Despite the current issues, OpenAI's growth and adoption of its products by major companies and organizations indicate a strong market position in the generative AI sector. The company's ability to recover from previous outages and address current issues will be crucial for maintaining user trust and continuing its growth trajectory.

References:

[1] https://www.theverge.com/news/684141/openai-chatgpt-sora-outage-issues-june-2025
[2] https://statuspage.incident.io/openai-1/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3
[3] https://www.aol.com/chatgpt-hit-outages-openai-reports-202105594.html
[6] https://www.pymnts.com/news/artificial-intelligence/2025/openai-added-1-million-paying-businesses-subscribers-since-february/

Ask Aime: What's the cause of OpenAI's ChatGPT and Sora disruptions?