OpenAI CEO Addresses GPT-5 Performance Issues and User Feedback

OpenAI's recent rollout of GPT-5 has sparked widespread user feedback, with CEO Sam Altman addressing concerns during a Reddit AMA session. Users expressed dissatisfaction with the perceived drop in performance compared to its predecessor, GPT-4o, noting the model felt "dumber" or less capable. Altman attributed this to a malfunctioning real-time router system, which was meant to determine the best model for each query but failed during the initial rollout. This issue led to inconsistent user experiences and prompted Altman to commit to fixing the system's decision boundary and increasing transparency around model usage [1].

The issue of model preference was also a key topic, as many ChatGPT Plus users called for the return of GPT-4o. In response, Altman indicated that OpenAI is exploring options to allow Plus users to continue using GPT-4o while evaluating the trade-offs involved in offering multiple high-tier models simultaneously. This shows a responsiveness to user demand and a recognition of the value of user choice in maintaining product satisfaction [1].

In addition to performance concerns, the rollout was marked by a notable misstep known as the "chart crime." During a live demonstration, an inaccurate bar chart was displayed, which visually misrepresented the data and drew immediate attention from users. Altman acknowledged the error on X (formerly Twitter) and humorously referred to it as a "mega chart screwup." While he did not directly address the issue in the Reddit AMA, the incident highlighted the need for careful data presentation and accuracy, even from advanced AI models [1].

To support users during the transition, Altman announced that ChatGPT Plus users would see their rate limits doubled as the rollout continues. This increase in monthly prompt capacity is intended to allow users more flexibility in exploring and adapting to GPT-5 without the worry of hitting usage caps. The move is seen as a strategic step to encourage user engagement and provide a buffer during a period of adjustment [1].

Altman's direct engagement with the community underscores OpenAI’s commitment to transparency and iterative development. By acknowledging initial missteps and outlining corrective actions, OpenAI aims to rebuild trust and refine the user experience. His assurance that the company will continue to work toward stability and listen to feedback highlights a user-centric approach to product development. This open dialogue between developers and users is crucial for the continued evolution of advanced AI models like GPT-5 [1].

The GPT-5 rollout experience reflects the complexities involved in launching cutting-edge AI technology and the importance of community feedback in refining these tools for widespread adoption. OpenAI’s proactive steps to address user concerns, enhance transparency, and improve technical performance demonstrate a dedication to meeting user expectations and fostering long-term trust in its AI offerings [1].

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[1] GPT-5 Rollout: Sam Altman Addresses Crucial Challenges and User Feedback

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