OC Transpo's new bus route changes cause passengers to pay twice for commutes, sparking frustration and calls for refunds.

Two Ottawa commuters, François Lavigne and Sean Robertson, are experiencing long commutes with OC Transpo, with Lavigne paying a second fare on at least three occasions due to the 90-minute transfer window expiring. Robertson also paid a double fare despite using a direct bus link that was cancelled due to construction. OC Transpo said customers can request a refund, but the process may take time. Both commuters express frustration with the system and consider alternatives.