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NICE and RingCentral Extend AI-Powered UCaaS and CCaaS Solutions Partnership
ByAinvest
Sunday, Aug 10, 2025 12:16 am ET1min read
NICE Ltd. has renewed its collaboration with RingCentral to extend AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. The partnership will offer AI-powered customer experience and focus on re-energizing the channel partner ecosystem. NICE Ltd. is a global enterprise AI software provider serving through two segments: Customer Interactions Solutions and Financial Crime and Compliance Solutions.
NICE Ltd. (NASDAQ: NICE) has renewed its collaboration with RingCentral, Inc. (NYSE: RNG) to extend their integrated AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. The partnership, which dates back to 2015, has been extended for a multi-year period to focus on enhancing customer engagement and re-energizing the channel partner ecosystem.The renewed partnership will leverage the strengths of both companies to offer AI-powered customer experiences. RingCentral, a recognized leader in cloud business communications, will integrate its UCaaS capabilities with NiCE's CXone Mpower platform to deliver a comprehensive solution for enterprise-grade customer engagement. This integration will enable businesses to transform and deliver AI-powered customer interactions, boosting overall efficiency.
The extension of the partnership also includes a focus on go-to-market, sales, onboarding, and post-sales engagement strategies to re-energize the channel partner ecosystem. This collaborative approach aims to unlock more opportunities for both companies and their clients.
Scott Russell, CEO of NICE, expressed his enthusiasm for the partnership, stating, "RingCentral is a recognized leader in cloud business communications, and we’re excited to work together to take our partnership to the next level – one defined by the seamless convergence of AI-powered customer and employee experiences." Vlad Shmunis, Founder, Chairman, and CEO of RingCentral, added, "We’re thrilled to extend our partnership with NICE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers."
The renewed partnership is expected to significantly benefit businesses by providing them with a robust, AI-powered solution that enhances customer engagement and streamlines interactions. Both companies have a successful track record of offering integrated UCaaS and CCaaS solutions, and the extended partnership is set to build upon this success.
References:
[1] https://finance.yahoo.com/news/nice-ringcentral-extend-partnership-accelerate-201000898.html
[2] https://www.nice.com/press-releases/nice-and-ringcentral-extend-partnership-to-accelerate-ai-driven-customer-and-employee-experiences
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