Net2phone's AI Agent wins TMCnet's 2025 AI Agent Product of the Year Award.

• net2phone wins TMCnet AI Agent Product of the Year Award 2025 • AI Agent uses conversational AI and machine learning for automation • Scales and optimizes workflows across sales, support, and admin functions • Performs tasks like scheduling appointments and processing orders • Empowers businesses with cost-effective and scalable solution • AI Agent does more than just answer inquiries or product questions • Automates many routine operations for improved performance • Drives better bottom-line results for organizations • Saves time and resources with AI-powered automation • Enhances customer support and experience with AI Agent • Provides 24/7 availability and real-time support to customers • Offers multilingual support to cater to diverse customer base • Uses natural language processing to understand customer queries • Employs machine learning to continuously improve performance • Supports various channels like voice, SMS, and chat for customer interaction • Helps in reducing the workload of human agents with AI Agent

net2phone (NYSE: IDT), a leading provider of AI-powered communications-as-a-service, has been recognized with the 2025 AI Agent Product of the Year Award from TMCnet. The award underscores net2phone’s innovative use of conversational AI and machine learning to automate routine business operations across sales, support, and administrative functions [1].

The company’s AI Agent is designed to handle a variety of tasks, including scheduling appointments, processing orders, managing product returns, and answering customer inquiries in multiple languages. According to CEO Jonah Fink, the solution helps businesses achieve significant reductions in operating costs while increasing productivity by allowing employees to focus on higher-value tasks [1].

“Our AI Agent drives better bottom-line results by empowering businesses to re-align their workforces,” said Fink. “AI Agent handles routine operations across the enterprise to achieve significant, sustained reductions in operating cost and substantial increases in productivity while freeing employees to focus on higher-value challenges. We are delighted that TMCnet has recognized net2phone’s AI Agent’s transformative capabilities with an AI Agent Product of the Year Award” [1].

The AI Agent utilizes natural language processing and machine learning to understand and respond to customer queries, making it a versatile tool for businesses seeking to enhance customer support and experience. It supports various channels, including voice, SMS, and chat, ensuring 24/7 availability and real-time support to customers [1].

By automating many routine operations, the AI Agent helps reduce the workload of human agents, enabling them to focus on more complex tasks. This not only improves operational efficiency but also provides a cost-effective and scalable solution for businesses [1].

In addition to its automation capabilities, net2phone’s AI Agent incorporates the latest advancements in conversational AI to provide customers with exceptional experiences across multiple languages and dialects. The solution follows customer business rules and leverages external APIs to handle routine customer questions, including order status and product availability inquiries [1].

The award from TMCnet highlights net2phone’s commitment to innovation and its ability to deliver transformative solutions that leverage the power of artificial intelligence. The company continues to push the boundaries of what is possible with AI agents, setting a new standard for the industry [1].

References:
[1] https://www.stocktitan.net/news/IDT/net2phone-s-ai-agent-named-a-2025-ai-agent-product-of-the-year-award-i3fscuh1qwes.html