NCR Voyix's Q2 2025: Unpacking Key Contradictions in Demand, Cost Savings, and Payment Growth

Demand for self-checkout and hardware upgrades, cost savings and restructuring initiatives, payment business growth and strategy, cost savings initiatives and impact on revenue, and customer demand and economic conditions are the key contradictions discussed in NCR Voyix Corporation's latest 2025Q2 earnings call.



Software ARR and Platform Growth:
- NCR Voyix's software ARR increased, with nearly 78,000 sites connected to the Voyix Commerce Platform, marking a 16% year-over-year increase.
- This growth was supported by increased platform connected customers, enhancing real-time visibility and integrating data flows into business processes.

Client Acquisition and Payment Strategy:
- The company signed over 200 new software and services customers in the restaurant sector and nearly 50 software and service customers in retail.
- The success was driven by expanded service offerings and the integration of payment capabilities, which are becoming increasingly intertwined with the company's core offerings.

Recurring Revenue and Margin Expansion:
- Recurring revenue increased 4% to $422 million, and adjusted EBITDA expanded 340 basis points to 14.3%.
- This was due to a mix shift towards software and services, efficiency initiatives, and cost action plans.

Hardware and Tariff Impact:
- Total revenue of $666 million declined 8% due to continued softness in hardware sales.
- The company estimated tariff-related costs at between $8 million and $12 million for the year, with plans to reassess mitigation strategies as the situation evolves.