Morgan Stanley TMT Conference 2026: Strategic Shifts and AI Focus Across Key Sectors

Freshworks Inc. is transitioning Freshdesk to a unified product called Freshdesk Omni to streamline its customer support offerings and is leveraging AI to enhance productivity and scalability according to Morgan Stanley analysis.

Morgan Stanley identified three areas where AI is driving job demand: skilled trades, , and AI supervision, highlighting the transformation of traditional labor markets as reported.

Intel is streamlining its organizational structure and adopting advanced process technologies like 18A to support its AI and foundry ambitions, while facing supply constraints in memory and substrates according to Morgan Stanley.

Freshworks Inc. outlined its strategic focus on the employee experience (EX) market, leveraging AI to improve productivity and scalability in its offerings. The EX business has exceeded $500 million in ARR, . The company plans to transition Freshdesk to a unified product, Freshdesk Omni, and allocate most of its investments to the EX segment. as detailed in Morgan Stanley analysis.

Morgan Stanley is revising its valuation assumptions for Australian tech firms, . The bank emphasized the importance of durable competitive advantages such as proprietary data and network effects in the current landscape according to Morgan Stanley.

NVIDIA highlighted its leadership in the AI landscape, emphasizing its full-stack computing approach and strategic investments. . NVIDIA also emphasized the importance of compute in driving future growth and the role of AI in various industries according to Morgan Stanley analysis.

How Are Companies Leveraging AI to Drive Growth?

T-Mobile is leveraging AI and digitization to enhance customer experience and achieve operational efficiency. . T-Mobile is also expanding its broadband reach and collaborating with Starlink to improve connectivity as reported.

Freshworks is investing heavily in AI innovation and mid-market customer growth, . according to Morgan Stanley analysis.

What Are the Implications of AI on the Labor Market?

Morgan Stanley identified three areas where AI is creating demand for jobs: skilled trades, , and AI supervision. The shortage of skilled workers for AI infrastructure and deployment is a significant challenge. Companies are adapting by prioritizing technical talent and AI oversight according to Morgan Stanley.

AI is simultaneously eliminating some jobs and creating new categories of demand. Skilled-trade workers for AI infrastructure, such as electricians and engineers, are in high demand due to the scale of . Additionally, AI is driving demand in workforce training and reskilling, with platforms like Coursera reporting increased enrollments in AI-related courses as noted.

What Are the Risks and Opportunities in the AI-Driven Tech Sector?

. The company is collaborating with NVIDIA and advancing EMIB-T technology to address growth opportunities in AI solutions and packaging according to Morgan Stanley.

Morgan Stanley maintains an overweight rating on several Australian tech companies, including WiseTech, Xero, TechnologyOne, and REA Group. Despite market volatility, the bank believes the current sell-off has been indiscriminate and has not adequately differentiated companies with durable competitive advantages according to Morgan Stanley analysis.

Freshworks is facing competition from AI-native entrants and must adapt to maintain its position in the EX market. The company is addressing investor concerns about AI disruption in the SaaS landscape by focusing on AI adoption and mid-market customer growth as reported.

NVIDIA expects a transition from agentic AI to physical AI focus over the next decade. The company is expanding its ecosystem across major cloud providers and securing its supply chain to meet rising demand according to Morgan Stanley analysis.