Microsoft's Copilot AI: Empowering Businesses with Autonomous Agents
Monday, Oct 21, 2024 7:55 am ET
2min read Microsoft's Copilot AI has taken a significant step forward in empowering businesses with the introduction of autonomous agents. These agents, designed to work on behalf of an individual, team, or function, can execute and orchestrate business processes, from accelerating lead generation to automating supply chains.
Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. Organizations like Lumen Technologies, Honeywell, and Finastra have reported substantial savings and productivity gains through the use of Copilot. Now, Microsoft is announcing new agentic capabilities that will further accelerate these gains and bring AI-first business processes to every organization.
Firstly, the ability to create autonomous agents with Copilot Studio will be in public preview next month. Copilot Studio enables users to easily create, manage, and connect agents to Copilot. Think of agents as the new apps for an AI-powered world. They will range from simple prompt-and-response to fully autonomous, working on behalf of individuals, teams, or functions to execute and orchestrate business processes.
Secondly, Microsoft is introducing ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance, and supply chain team. These agents are designed to help every team drive business value and are just the start of many more agents to come in the following year.
Some examples of these new agents include the Sales Qualification Agent, which enables sellers to focus their time on the highest priority sales opportunities, and the Supplier Communications Agent, which optimizes supply chains and minimizes costly disruptions. Additionally, the Customer Intent and Customer Knowledge Management Agents are game-changers for customer care teams facing high call volumes, talent shortages, and heightened customer expectations.
Copilot is your AI assistant, working for you, and Copilot Studio enables you to easily create, manage, and connect agents to Copilot. Organizations like Clifford Chance, McKinsey & Company, Pets at Home, and Thomson Reuters are already creating autonomous agents to increase revenue, reduce costs, and scale impact.
Microsoft is committed to robust data governance and security with these agents. The agents coming to Dynamics 365 follow Microsoft's core security, privacy, and responsible AI commitments. Agents built in Copilot Studio include guardrails and controls established by maker-defined instructions, knowledge, and actions. The data sources linked to the agent adhere to stringent security measures and controls, all managed in Copilot Studio.
In conclusion, Microsoft's Copilot AI is empowering businesses with autonomous agents that can significantly enhance productivity, reduce costs, and drive revenue. With the introduction of new agentic capabilities and ten new autonomous agents in Dynamics 365, Microsoft is bringing AI-first business processes to every organization. As these agents become more prevalent in the enterprise, businesses can expect robust data governance and security measures to protect their data and ensure responsible AI usage.
Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. Organizations like Lumen Technologies, Honeywell, and Finastra have reported substantial savings and productivity gains through the use of Copilot. Now, Microsoft is announcing new agentic capabilities that will further accelerate these gains and bring AI-first business processes to every organization.
Firstly, the ability to create autonomous agents with Copilot Studio will be in public preview next month. Copilot Studio enables users to easily create, manage, and connect agents to Copilot. Think of agents as the new apps for an AI-powered world. They will range from simple prompt-and-response to fully autonomous, working on behalf of individuals, teams, or functions to execute and orchestrate business processes.
Secondly, Microsoft is introducing ten new autonomous agents in Dynamics 365 to build capacity for every sales, service, finance, and supply chain team. These agents are designed to help every team drive business value and are just the start of many more agents to come in the following year.
Some examples of these new agents include the Sales Qualification Agent, which enables sellers to focus their time on the highest priority sales opportunities, and the Supplier Communications Agent, which optimizes supply chains and minimizes costly disruptions. Additionally, the Customer Intent and Customer Knowledge Management Agents are game-changers for customer care teams facing high call volumes, talent shortages, and heightened customer expectations.
Copilot is your AI assistant, working for you, and Copilot Studio enables you to easily create, manage, and connect agents to Copilot. Organizations like Clifford Chance, McKinsey & Company, Pets at Home, and Thomson Reuters are already creating autonomous agents to increase revenue, reduce costs, and scale impact.
Microsoft is committed to robust data governance and security with these agents. The agents coming to Dynamics 365 follow Microsoft's core security, privacy, and responsible AI commitments. Agents built in Copilot Studio include guardrails and controls established by maker-defined instructions, knowledge, and actions. The data sources linked to the agent adhere to stringent security measures and controls, all managed in Copilot Studio.
In conclusion, Microsoft's Copilot AI is empowering businesses with autonomous agents that can significantly enhance productivity, reduce costs, and drive revenue. With the introduction of new agentic capabilities and ten new autonomous agents in Dynamics 365, Microsoft is bringing AI-first business processes to every organization. As these agents become more prevalent in the enterprise, businesses can expect robust data governance and security measures to protect their data and ensure responsible AI usage.
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