Lowe's Adapts to Changing Consumer Behavior with AI-Powered Voice Agents
ByAinvest
Saturday, Feb 7, 2026 12:51 pm ET1min read
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Lowe's has implemented AI voice agents in its stores to free up sales associates from answering customer calls, allowing them to focus on face-to-face interactions. The technology is part of the company's efforts to adapt to declining foot traffic due to weak consumer demand and economic headwinds. Home Depot and Lowe's both experienced foot traffic declines in Q1, with Lowe's CEO Marvin Ellison attributing it to affordability concerns and high interest rates.
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