LivePerson Shares Jump More Than 60% as Expanded Partnership With Google Cloud Accelerates Enterprise AI Adoption

LivePerson (LPSN) shares soared more than 60% following the announcement of an expanded strategic partnership with Google Cloud, signaling a major leap forward in enterprise AI integration. The collaboration will embed Google Cloud’s advanced artificial intelligence technologies directly into LivePerson’s Connected Experience Platform, allowing enterprises to deliver more intelligent, personalized, and proactive digital interactions.

The integration brings Google Cloud’s cutting-edge large language models (LLMs), including Gemini 2.5, into LivePerson’s platform. This move is designed to empower businesses to move beyond reactive support and into a new era of anticipatory and human-like customer engagement at scale.

“This expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience,” said John Sabino, CEO of LivePerson. “By deeply embedding Google’s cutting-edge AI across our platform, we are empowering businesses to move beyond reactive support to truly intelligent, anticipatory, and human-like customer interactions at scale.”

The collaboration will allow LivePerson to automate complex, multi-turn conversations, significantly enhancing self-service capabilities while freeing human agents to focus on higher-value tasks. Contact center agents will also benefit from real-time, AI-driven insights and suggested responses, improving efficiency and enabling more personalized service delivery.

By combining Gemini 2.5 with LivePerson’s vast conversational data, the platform will help brands gain deeper insights into customer sentiment and context. This will allow for more dynamic, adaptive customer journeys that anticipate needs and guide seamless interactions. Through native integration of Google Cloud’s Vertex AI, enterprises will also be able to securely connect to a wide array of leading language models, ensuring they use the right AI for the right outcomes.

The Connected Experience Platform also includes AI agent blueprints that offer businesses an intuitive way to deploy autonomous agents with no coding required. These tools enable rapid testing and iteration to ensure on-brand performance. In addition, LivePerson’s AI guardrails provide enterprise-grade governance, helping companies adopt AI responsibly with built-in trust, transparency, and security.

LivePerson’s platform is expected to launch on Google Cloud Marketplace this quarter. The move represents a deepened technical integration between the two companies, enabling businesses to leverage Google Cloud’s infrastructure and AI services more easily. The partnership will also include joint go-to-market strategies, co-selling programs, and integrated marketing campaigns, expanding their joint reach to enterprises looking to transform customer and employee experiences through AI.

“Embedding Google Cloud’s AI capabilities directly within LivePerson’s Connected Experience Platform will empower businesses to resolve customer inquiries faster and deliver personalized support,” said Granville Valentine, Managing Director of AI GTM at Google Cloud. “Our collaboration will allow teams to solve complex issues with greater speed and precision, ultimately improving customer satisfaction and long-term loyalty.”

With this expanded partnership, LivePerson is poised to redefine the enterprise customer experience landscape. By strengthening its platform with leading AI technologies and reinforcing its leadership in conversational AI, the company is ushering in a new era of efficient, connected, and impactful digital interactions.