LivePerson Partners with Google Cloud to Enhance Customer Experience

LivePerson's shares surged 37% after the company announced an expanded partnership with Google Cloud, integrating AI capabilities into its Connected Experience Platform. The partnership aims to enhance customer experience, with CEO John Sabino calling it an important moment for LivePerson. The deal marks a significant milestone in the future of customer experience.

LivePerson's shares surged by 37% following the company's announcement of an expanded partnership with Google Cloud. The partnership aims to integrate advanced AI capabilities into LivePerson's Connected Experience Platform, with the goal of enhancing customer experience. CEO John Sabino described the collaboration as an important moment for LivePerson, marking a significant milestone in the future of customer experience.

The partnership involves embedding Google Cloud's cutting-edge AI, including advanced large language models and natural language understanding, directly into LivePerson's platform. This integration is expected to provide businesses with enhanced self-service capabilities, deeper insights into customer sentiment, and access to the latest AI models. Key components of the collaboration include intelligent conversational automation, real-time agent AI assistance, AI-powered customer journey optimization, and an embedded model-agnostic LLM gateway [1].

LivePerson's Connected Experience Platform is scheduled for release on Google Cloud Marketplace in the third quarter of 2025. This launch is anticipated to significantly increase the use of generative AI in enterprise customer service applications. The collaboration also includes joint go-to-market strategies, co-selling programs, and integrated marketing campaigns to expand reach to enterprises seeking to transform customer and employee experiences with AI [2].

The partnership positions LivePerson to redefine enterprise customer experiences, solidifying its leadership in conversational AI and digital transformation. The integration of Google Cloud's AI capabilities is expected to accelerate AI adoption and value while ensuring trust, transparency, and security. Market observers indicate that this collaboration could accelerate the adoption of generative AI technologies in enterprise customer service, with the planned Q3 2025 release being a critical phase for customer uptake and measurable service improvements [2].

References:
[1] https://markets.ft.com/data/announce/detail?dockey=600-202508060830PR_NEWS_USPRX____NY45256-1
[2] https://mlq.ai/news/liveperson-expands-partnership-with-google-cloud-to-power-next-gen-enterprise-ai/