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LivePerson and Amazon Web Services Partner for Unified Customer Experience Solution
ByAinvest
Monday, Aug 25, 2025 9:40 am ET1min read
LivePerson has partnered with Amazon Web Services (AWS) to integrate Amazon Connect with its digital contact center, providing a unified customer service solution. The integration enables contact center agents to manage interactions through a single interface, leveraging AI-supported conversations and conversational intelligence. This reduces operational complexity and costs while scaling customer service operations more efficiently.
LivePerson, a leading provider of conversational AI and digital transformation solutions, has announced a strategic partnership with Amazon Web Services (AWS) to integrate Amazon Connect with its digital contact center. This collaboration aims to deliver a unified customer service solution, enhancing operational efficiency and reducing costs for businesses.The integration, announced on August 25, 2025, enables contact center agents to manage all interactions through a single interface. By leveraging AI-supported conversations and conversational intelligence, the unified platform aims to provide seamless transitions between automated systems and human support, elevating customer service experiences. This integration reduces operational complexity and costs while scaling customer service operations more efficiently.
LivePerson's CEO, John Sabino, stated, "Leveraging Amazon Connect for their contact center needs will give CX leaders immediate access to a unified platform that drives unparalleled efficiency and elevates customer satisfaction." The integration is part of LivePerson's strategy to offer customers the flexibility to build their dream CX tech stack with LivePerson at the core, connecting and orchestrating conversations.
AWS vice president and managing director of North America, Rich Geraffo, commented, "By combining LivePerson's digital contact center with Amazon Connect, we're creating seamless transitions between automated systems and human support to enhance customer service experiences. Our shared customers can now leverage Amazon Connect's robust AI-native cloud contact center capabilities alongside LivePerson's advanced conversational AI."
LivePerson's digital contact center offers a comprehensive digital toolkit supporting various channels, including web, in-app messaging, SMS, WhatsApp, and more. It also includes integrated conversational AI, compatibility with third-party bots, and large language models from prominent providers. The platform provides a fully unified conversational intelligence platform for both voice and digital interactions, consolidating customer sentiment and agent performance data.
References:
[1] https://www.prnewswire.com/news-releases/liveperson-announces-aws-integration-to-unify-voice-and-digital-customer-experiences-302537250.html
[2] https://www.marketscreener.com/news/liveperson-announces-aws-integration-to-unify-voice-and-digital-customer-experiences-ce7c50d8d881f420
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