LG's New Gen 2 Self-Ordering Kiosks Set New Standard for Accessibility with Inclusive Design

LG Electronics USA has developed a new series of self-ordering kiosks, the Gen 2 Self-Ordering Kiosks, in collaboration with Tech for All, an accessibility consultant. These kiosks are designed to be inclusive and empower people with vision, mobility, and hearing disabilities. They support assistive technologies such as screen readers, tactile keypads, and voice interfaces, and are available in different screen sizes and hardware versions. The kiosks reflect LG's commitment to creating a "Better Life for All" and mark a milestone in advancing the rights of people with disabilities, commemorating the 35th anniversary of the Americans with Disabilities Act (ADA).

LG Electronics USA has introduced the Gen 2 Self-Ordering Kiosks, marking a significant advancement in their commitment to creating a "Better Life for All." Developed in collaboration with Tech for All, an accessibility consultant, these kiosks are designed to empower individuals with vision, mobility, and hearing impairments [1].

The announcement comes as the United States commemorates the 35th anniversary of the Americans with Disabilities Act (ADA), a milestone in advancing the rights of people with disabilities. LG’s Gen 2 kiosks, part of the KC3P-M series, were designed intentionally with inclusion at their core, reflecting the spirit of the ADA by going beyond compliance to deliver genuinely inclusive technology [2].

Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA, emphasized the importance of technology empowering everyone. "By collaborating with Tech for All and working alongside people with disabilities throughout testing and development, accessibility isn't treated as an add-on—it's embedded in the DNA of these kiosks," Kim said [1].

Unlike retrofitted kiosks, LG's Gen 2 kiosks were designed with accessibility in mind from the start. Michael O'Hare, Director of Systems Accessibility at TFA, highlighted the significance of early engagement. "Getting the accessibility in early is key. It’s very hard to go back and fix things," O'Hare said [1].

The Gen 2 Self-Ordering Kiosks are available in 22- and 27-inch screens with high-brightness, low-reflectivity displays for visibility in diverse lighting conditions. They support both portrait and landscape modes and are offered in three hardware versions: countertop, fixed-height pedestal, and motorized height-adjustable pedestal. The adjustable option especially benefits wheelchair users and people of varying heights, allowing comfortable, independent use [1].

These kiosks support a variety of assistive technologies, including Vispero’s JAWS® for Kiosk screen reader for audio navigation, Storm Interface’s tactile AudioNav™ keypads (6- and 9-key layouts), and SoundHound AI’s voice interface for hands-free commands. They also support Epson receipt printers and modular barcode/QR scanners, with a webcam accessory in development to expand functionality [1].

LG's Gen 2 kiosks are designed to fit diverse sectors and applications, including compatibility with Kokomo 24/7® for health and safety management in education and clinical settings. Their modular, accessible design fits retail, transit, healthcare, and hospitality environments [1].

Tech for All’s collaboration with LG represents their first involvement in kiosk hardware from the concept stage. O'Hare noted that while other available products may meet basic accessibility, LG’s Gen 2 solutions go beyond compliance to address real-world user needs. The highly collaborative development process resulted in a user-friendly final product [1].

The collaboration between LG and Tech for All underscores LG's commitment to making a difference in the lives of people with disabilities. "That was evident from the start," O'Hare said [1].

For more information on LG’s Gen 2 Self-Ordering Kiosks, visit the website [1].

References:
[1] https://digitalitnews.com/lgs-gen-2-self-ordering-kiosks-unveiled-advancing-better-life-for-all-vision/
[2] https://www.morningstar.com/news/accesswire/1062114msn/developed-with-accessibility-experts-self-ordering-kiosks-set-new-standard-for-inclusive-design