Lennox AI agents save over 7,000 technicians valuable time.

Lennox, a leading climate control solutions provider, has launched two AI agents to enhance the customer experience. The Technical Support AI agent has been registered by over 7,000 technicians, saving them valuable time in the field. The agent helps dealers and HVAC technicians troubleshoot, service, and repair Lennox equipment more efficiently. The AI tool offers on-demand access to essential support functions, including warranty lookups and repair parts finder.

Lennox International Inc. (NYSE: LII), a leading provider of innovative climate control solutions, has launched two AI agents to enhance the customer experience. The Technical Support AI agent has been registered by over 7,000 technicians, saving them valuable time in the field Lennox Invests in AI Agents to Enhance Technician Support and Customer Experience^[1]. The agent helps dealers and HVAC technicians troubleshoot, service, and repair Lennox equipment more efficiently. The AI tool offers on-demand access to essential support functions, including warranty lookups and repair parts finder.

The Technical Support AI agent is trained on Lennox data and built with a conversational interface, providing instant access to information that would otherwise require a call or manual search. It currently recognizes and interprets more than 250 error codes and provides guidance for common service issues. The tool is available in English, Spanish, and French through LennoxPros.com and accessible via SMS for registered users, ensuring immediate support even when internet access is limited.

Lennox Chief Technology Officer Prakash Bedapudi stated, "This investment is part of our digital transformation, which starts by addressing the needs of our customers. The Technical Support AI agent gives dealers and technicians instant access to information that would otherwise require a call or a manual search, saving valuable time in the field. It is a meaningful step in our ongoing strategy to strengthen the overall customer experience."

Since its launch earlier this year, the Technical Support AI agent has logged over 15,000 sessions, with as many as 760 sessions occurring weekly. More than 7,000 technicians have registered for the tool, providing positive session feedback 96 percent of the time. The agent is built to learn and improve through usage and feedback, with planned updates that expand its capabilities.

Lennox is also enhancing consumer support through a dedicated AI agent on Lennox.com. This tool helps homeowners find local Lennox dealers, register products, access warranty information, and troubleshoot Lennox smart thermostats. It allows homeowners to resolve basic support needs quickly and independently, streamlining access to essential information.

Through investments in AI-driven support solutions, Lennox is equipping its partners and customers with tools that improve service speed, reduce downtime, and enhance the customer experience.