Kustomer Raises $30M for AI-Native Customer Experience Platform.

Kustomer, a company that offers an AI-powered customer service platform, has raised $30 million in a Series B funding round led by Norwest. The investment will be used to accelerate Kustomer's AI product roadmap and platform development, allowing the company to scale as it meets growing demand. Kustomer's platform is centered around real-time data, deep context, and decision-ready infrastructure, resulting in a platform that's not just a system of record, but a system of action. The company has already launched two AI-native products, AI Agents for Reps and AI Agents for Customers, which have seen major growth.

Kustomer, a leading provider of AI-powered customer service platforms, has raised $30 million in a Series B funding round led by Norwest. This investment will support the company's efforts to enhance its AI product roadmap and platform development, enabling it to meet the rapidly growing demand for intelligent customer service solutions. The funding round also includes continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures [2].

Kustomer's platform is designed to deliver real-time data, deep context, and decision-ready infrastructure, creating a system that is not just a record of customer interactions but an active participant in them. The company's AI-native products, AI Agents for Reps and AI Agents for Customers, have already demonstrated significant growth, resolving up to 40% of inquiries across various channels and enhancing agent productivity by over 30% [2].

The investment will allow Kustomer to expand its product capabilities, enhance its tools for transparency and accountability, and create more personalized experiences for its clients. Additionally, the company plans to strengthen its international presence by establishing localized support, regional GTM teams, and tailored solutions for global customers [2].

The appointment of Anna Fisher as Chief Marketing Officer further bolsters Kustomer's leadership team. Fisher brings extensive experience in marketing from leading companies such as Salesforce, Spiff, and ZoomInfo, where she played key roles in scaling marketing efforts and launching strategic offerings [2].

For investors, this funding round highlights Kustomer's strategic positioning in the AI-native customer experience market. The company's focus on real-time data, deep context, and decision-ready infrastructure sets it apart from traditional helpdesks and newer AI-first vendors. As customer expectations shift towards digital-first engagement and AI-driven interactions, Kustomer's platform is well-positioned to meet these evolving needs.

References:
[1] https://www.ainvest.com/news/apollo-strategic-entry-digital-infrastructure-high-yield-bet-ai-driven-data-center-demand-2508/
[2] https://www.businesswire.com/news/home/20250807094709/en/Kustomer-Raises-%2430M-to-Lead-the-AI-Native-Future-of-Customer-Experience