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Cisco offers three entry-level Cisco Certified Support Technician (CCST) certifications, including IT Support, Networking, and Cybersecurity. The CCST IT Support certification prepares individuals for entry-level IT support roles, such as IT Support Specialist, and covers topics like queue and time management, troubleshooting, and assisting end users. Cisco Networking Academy provides flexible learning pathways and training to help individuals prepare for the exam and gain the skills needed for their first IT job. Over 1.8 million students have trusted Cisco Networking Academy to start their path toward CCST certification.

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