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KB Home Achieves Record-High Customer Satisfaction Scores, Reinforcing Commitment to Personalized Homebuying Experience.
ByAinvest
Friday, Jun 20, 2025 8:01 am ET1min read
KB Home has been ranked #1 in customer satisfaction by TrustBuilder for the fifth consecutive year, with a 4.5 out of 5-star rating based on thousands of verified homebuyer reviews. The builder achieved its highest-ever full-year overall customer satisfaction score of 96% in a post-move-in survey conducted via AvidCX, earning 18 division-level AvidCX awards and 108 Service Awards. KB Home's commitment to customer satisfaction is driven by its focus on truly understanding what homebuyers value most, leveraging real-time insights to improve every step of the homebuying journey.
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