Join ServiceNow's ITSM UX Research Panel and Shape the Future of ITSM Products

ServiceNow is inviting ITSM users to participate in a UX Research Panel to help shape the future of its ITSM products. Panel members will have early access to upcoming features and the opportunity to share feedback with the user research team. Join the panel now to have a say in the development of ServiceNow's ITSM offerings.

ServiceNow, a leading provider of IT service management (ITSM) solutions, has launched a UX Research Panel inviting ITSM users to participate in shaping the future of its ITSM products. The initiative aims to gather insights from early adopters, providing them with early access to upcoming features and the opportunity to share feedback directly with the user research team [1].

The panel offers a unique chance for ITSM professionals to influence the development of ServiceNow's offerings. Participants will receive early access to new features, enabling them to provide valuable feedback before the products are officially released. This collaborative approach ensures that ServiceNow's ITSM solutions remain user-centric and aligned with the evolving needs of IT organizations.

ServiceNow's ITSM solutions have been recognized for their ability to deliver end-to-end visibility into processes and infrastructure through a single system of record. The platform enables organizations to consolidate and automate service management processes, increase efficiency, lower costs, and focus more on innovation and consumer-like self-service experiences [1].

Gartner Peer Insights has highlighted ServiceNow's IT Service Management platform, noting its strong performance in various categories, including ease of use, feature richness, and overall satisfaction. The platform's high ratings reflect its ability to meet the demands of modern IT service management [2].

Participating in the UX Research Panel is straightforward. Interested users can sign up and select the 'Start Screener' option on the project page. Researchers will review responses and invite qualifying participants for the research session. Successful participants will receive an email notification with instructions on how to participate and will be compensated within five business days [3].

This initiative underscores ServiceNow's commitment to continuous improvement and user satisfaction. By involving ITSM users in the development process, ServiceNow aims to create products that not only meet but exceed user expectations.

References:

[1] https://www.infotech.com/software-reviews/products/servicenow-it-service-management?c_id=315
[2] https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/servicenow/product/servicenow-service-management
[3] https://www.respondent.io/user-interviews