JLL Introduces AI Capabilities for Building Operations with Prism AI

Wednesday, Aug 13, 2025 12:40 pm ET1min read

JLL has introduced Prism AI, an artificial intelligence capability that provides predictive operational intelligence across all aspects of building operations. The platform automates administrative tasks, streamlines workflows, and provides actionable insights for property teams. It drives efficiency, compliance, and cost savings, and maintains complete data separation for security. Prism AI is an add-on to JLL's award-winning building operations platform, Prism.

JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has introduced Prism AI, an artificial intelligence (AI) capability designed to revolutionize building operations. This new feature, available as an add-on to JLL's award-winning building operations platform, Prism, aims to provide predictive operational intelligence across all aspects of building management.

Prism AI leverages advanced data analytics to deliver actionable insights, automate administrative tasks, and streamline workflows. By analyzing years of property task and workflow data, the platform helps property teams make faster, more informed decisions on resource allocation, tenant satisfaction, risk mitigation, vendor management, and capital investments. For instance, engineers can use Prism AI to analyze service manuals against warranty documentation, identifying coverage opportunities and preventing costly out-of-pocket repairs.

The platform's intuitive interface allows users to ask simple, conversational questions and receive instant answers, along with relevant recommendations. This conversational history and transparency empower property professionals with the operational intelligence needed to make data-driven decisions. Prism AI also maintains complete data separation, ensuring that property data, tenant information, and financial details remain private to each organization.

According to Daniel Russo, President of Property Management Technology at JLL, "Prism AI supercharges our professionals to make smarter decisions. This isn't just about efficiency; it's about fundamentally elevating the standard of property management while delivering exceptional value to our clients and tenants."

Yao Morin, Chief Technology Officer at JLL, emphasized the significance of Prism AI, stating, "Prism AI represents a transformative leap forward in property management technology, combining advanced data analytics with practical, actionable intelligence. As client expectations continue to evolve, JLL remains focused on developing solutions that not only meet today's challenges but anticipate tomorrow's opportunities, setting new standards for excellence across commercial real estate."

Prism AI is part of JLL's broader digital transformation strategy, which aims to create an unmatched portfolio of space management and intelligence products. By combining JLL's 200+ years of CRE expertise with world-class technologists, the company is shaping the future of real estate.

References:
[1] https://www.prnewswire.com/news-releases/jll-transforming-building-operations-with-powerful-new-ai-capabilities-302529226.html
[2] https://www.mk.co.kr/en/it/11351983

JLL Introduces AI Capabilities for Building Operations with Prism AI

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