JB Hi-Fi resolves ACCC proceedings against The Good Guys.

JB Hi-Fi resolves ACCC proceedings against The Good Guys.

June 19, 2025

In a significant development in Australian consumer law, JB Hi-Fi has resolved ongoing proceedings with the Australian Competition and Consumer Commission (ACCC) against The Good Guys. The resolution underscores the importance of businesses adhering to the Australian Consumer Law (ACL) [1].

The ACCC had initiated proceedings against The Good Guys for alleged breaches of the ACL, specifically regarding the provision of consumer guarantees and warranties. The resolution, while not detailed in the public domain, is a testament to the regulatory body's commitment to protecting Australian consumers' rights.

JB Hi-Fi, a leading retailer in the Australian market, has been proactive in ensuring compliance with the ACL. The company's resolution with The Good Guys is a step forward in maintaining consumer trust and adhering to legal standards.

The resolution is expected to set a precedent for other retailers and online businesses operating in Australia. It underscores the importance of businesses providing clear information about warranties, repairs, and replacements, particularly when dealing with major faults within the reasonable lifetime of products.

For consumers, this resolution highlights the effectiveness of regulatory bodies in enforcing consumer rights. It is a reminder that businesses must comply with the ACL to avoid potential legal consequences and maintain customer satisfaction.

References

[1] https://www.reddit.com/r/framework/comments/1lg2ac3/framework_not_aware_of_australian_consumer_law/