Issue with Virgin Media O2's Bundled Volt Broadband Package Affecting Credit Ratings

Customers have faced credit issues due to Virgin Media O2's Volt broadband deal, which promised "supercharged" wifi but resulted in multiple bills and defaults. The deal required separate cancellations for Virgin Media and O2 services, a detail hidden in the small print. Despite merging in 2021, the companies' systems remain unintegrated, causing confusion over payments and communication. Virgin Media O2 has since corrected customers' credit files, compensated them, and blamed the errors on "agent error."