IQSTEL Inc. has signed a Memorandum of Understanding with Mobility Tech to integrate AI-powered call center technologies with human agents. The partnership aims to create a new generation of AI-human hybrid call center services, leveraging Reality Border's proprietary AI solutions, including Airweb.ai and IQ2Call.ai. The collaboration will enhance efficiency and provide improved customer experience.
IQSTEL Inc. (NASDAQ: IQST) has entered into a strategic partnership with Mobility Tech, a leading call center provider in the U.S. health sector. The collaboration, formalized through a Memorandum of Understanding (MOU), aims to integrate AI-powered call center technologies with human agents, creating a new generation of AI-human hybrid services [1].
The partnership will leverage Reality Border's proprietary AI solutions, including Airweb.ai and IQ2Call.ai, to enhance efficiency and improve customer experience. This initiative is expected to handle autonomous call management in over 50 languages, reduce wait times, and facilitate seamless human escalations [1].
Mobility Tech has designated IQSTEL as its preferred telecommunications provider, with both companies targeting six-figure annual revenue by 2026 from this initiative. The partnership is strategic, as it addresses key industry pain points such as language barriers, wait times, and scalability [1].
From a business development perspective, this MOU offers two critical advantages for IQSTEL: a preferred provider relationship for telecommunications services and a real-world showcase for their proprietary AI technology in a demanding healthcare environment. The projected six-figure revenue by 2026 represents a modest but focused commercial validation [1].
This partnership marks a significant shift for IQSTEL, positioning the company as a technology solutions provider rather than just a telecommunications company. By leveraging its proprietary AI assets, IQSTEL aims to command higher margins and create a differentiated market positioning [1].
References:
[1] https://www.stocktitan.net/news/IQST/iqst-iqstel-enters-partnership-with-call-center-leader-in-u-s-health-a2qih7eg8jyg.html
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