Instone Launches AI Assistant for Faster, Smarter Service Across Capstone's Platform

Capstone Holding Corp. has launched an AI assistant at its Instone division to accelerate order processing, improve accuracy, and handle higher dealer volumes. The assistant reduces dealer response times and improves order precision, provides a unified support system, and unlocks synergies across the distribution network. This is a key step in Capstone's strategy to give distribution businesses a platform to run more efficiently in an industry still dominated by manual processes and fragmented systems.

Title: Capstone Holding Corp. Launches AI Assistant to Revolutionize Building Products Distribution

Capstone Holding Corp. (NASDAQ:CAPS) has taken a significant step forward in its mission to modernize the building products distribution sector by launching an AI assistant at its Instone division. The new technology aims to accelerate order processing, improve accuracy, and handle higher dealer volumes, thereby enhancing operational efficiency and customer service.

The AI assistant provides self-service capabilities for dealers seeking product information and specifications, while also supporting Instone's staff in delivering faster and more accurate responses. This dual functionality maximizes the return on investment by creating value across multiple touchpoints in the distribution chain.

The initiative is led by Instone President and CEO Kevin Grotke and COO Rob McKay, who emphasized the importance of being available to customers when they need information. "This is about being there in the moment when a customer needs information," said Grotke. "That's the promise we've always made: we make it easy. This is just another way to deliver on that."

The AI assistant not only improves response times and order accuracy but also provides a unified support system that can absorb new brands and product lines as Capstone executes its M&A strategy. This technological backbone could significantly reduce integration costs and timelines as the company continues to consolidate its market presence.

The building products distribution market has traditionally lagged in technology adoption, with manual processes and fragmented systems still prevalent. Capstone's AI assistant represents a significant operational advancement, giving the company a competitive edge in operational efficiency and scalability. This could translate to better margins and faster growth as volume increases without proportional overhead costs.

The launch of the AI assistant is a key step in Capstone's broader strategy to give distribution businesses a platform to run more efficiently. The technology delivers immediate value to dealers and creates a scalable model that can be rolled out across the company's growing portfolio.

For more information, visit Capstone's website, where the AI assistant is now live at Instone.

References:
[1] https://www.stocktitan.net/news/CAPS/instone-launches-ai-assistant-to-power-faster-smarter-service-across-s6223n4z8m39.html
[2] https://www.nasdaq.com/press-release/instone-launches-ai-assistant-power-faster-smarter-service-across-capstones-platform