Innovaccer's AI Agents: A Game Changer in Healthcare Burnout

Innovaccer, a leading data platform accelerating innovation in healthcare, has unveiled a suite of AI agents designed to address the pressing issue of burnout among doctors and hospital staff. The AI agents, part of Innovaccer's "Sara for Healthcare" suite, are built exclusively for the industry and aim to automate repetitive, low-value tasks, allowing clinicians to focus more on patient care. The launch happened at the company's annual online event, the Innovation Keynote, where company leaders introduced groundbreaking technologies to help health systems improve patient outcomes, strengthen financial performance, and better engage providers and consumers.
The AI suite, "Sara for Healthcare," comprises responsibly trained large-language models (LLM) on healthcare and reimbursement concepts and terminologies. It is powering four of Innovaccer's industry-leading products to help four key roles—Executive, Clinician, Care Coordinator, and Contact Center Rep—improve their work life. The four Sara-powered solutions are:
1. Sara for Insights: Helps executives and analysts get instant answers to complex queries using plain English, without having to ask their data teams and wait days, weeks, or longer for results, or be required to learn a database query language.
2. Sara for Care Managers: Assists care coordinators with documentation and care planning, saving them approximately 10 hours per week. This time savings allows them to engage with 35% more patients, making them 50% more efficient at their job.
3. Sara for Point of Care: Helps clinicians reduce the EHR administrative and documentation burden, cutting more than 10 hours per week from their pajama time spent on documentation. This reduction helps health systems cool burnout and bring back more of the joy of practicing medicine to clinicians' lives.
4. Sara for Experience Center: Helps contact center agents streamline workflows and enhance consumer engagement by automating tasks and optimizing processes to achieve exceptional customer service levels. Sara can help call center agents improve first-call resolution rates by 25% or more, call handling time by 20% or more, and touch 20% more patients, according to Innovaccer's estimates.
The innovative AI technology that powers this new suite of products has been trained in the healthcare context to improve accuracy and reduce issues common with generative AI models. The AIs understand much of healthcare's complexities, including semantic, security, privacy, and regulatory requirements, to give providers practical yet unprecedented power that cuts workloads, intelligently automates workflows, easily generates remarkable insights, and conversationally supports decisions that take high-quality, low cost, patient-centered care to the next level.
As a trusted healthcare software provider, Innovaccer is committed to significantly investing in responsible AI over the next decade to solve some of the most challenging problems of healthcare, and always ensuring accuracy, security, and compliance are paramount. Innovaccer's new and growing suite of trustworthy healthcare AI solutions will tackle tasks that reduce drudgery; improve care quality; enhance FFS, VBC, and APM contract performance; elevate provider and patient experiences; cool burnout, boost toplines, and quite a bit more.
"Today's announcements underscore our commitment to simplifying healthcare providers' journeys while enhancing the care quality and experience for every patient," said Abhinav Shashank, cofounder and CEO of Innovaccer. "Our focus on accelerating innovation is a testament to our dedication to improving the lives of both healthcare professionals and patients."
The AI agents introduced by Innovaccer specifically address the issue of burnout among doctors and hospital staff by automating repetitive, low-value tasks, allowing clinicians to focus more on patient care. The agents' key features and functionalities, such as voice activation and natural language processing (NLP), task automation, time-saving, improved patient care, scalability, and customization, make them effective in reducing burnout. By alleviating the copious administrative workloads that health systems are facing, these AI agents help clinicians maintain a better work-life balance and provide better care to their patients.