Infosys Leads UK & Ireland in Cloud & Infrastructure Services with 80% Client Satisfaction

Infosys has been recognized as the top service provider in Cloud & Infrastructure Services in the Whitelane Research IT Sourcing Study 2025 for the UK & Ireland region. The company achieved an 80% client satisfaction score, surpassing the market average by 6%. Infosys maintains 'Exceptional Performer' status for the second consecutive year, highlighting its consistent excellence in delivering high-quality cloud and infrastructure solutions.

Infosys, a global leader in next-generation digital services and consulting, has been recognized as the top service provider in Cloud & Infrastructure Services in the Whitelane Research IT Sourcing Study 2025 for the UK & Ireland region. The company achieved an 80% client satisfaction score, surpassing the market average by 6% [1]. This marks the second consecutive year that Infosys has maintained its 'Exceptional Performer' status, underscoring its consistent excellence in delivering high-quality cloud and infrastructure solutions.

The study, which surveyed close to 400 participants from top IT spending organizations in the UK & Ireland, evaluated over 1,000 unique IT sourcing relationships and more than 1,100 cloud platform sourcing engagements. Service providers were assessed based on their service delivery, account management quality, price level, innovation, and business transformation capabilities [1].

Infosys' key differentiators highlighted in the report include:

- Ranked Number One in UK&I: Infosys achieved an 80% client satisfaction score for its expertise in data center maintenance, integration, and managed infrastructure services, as well as Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings [1].
- Exceptional Performer for Two Consecutive Years (2024 & 2025): The recognition highlights consistent high performance in cloud and infrastructure solutions [1].
- Among Top 3 in General Satisfaction: Infosys maintained its strong position for overall 'General Satisfaction', demonstrating consistent performance across its broad range of IT services [1].
- Above-Market Satisfaction: Infosys' overall satisfaction scores are 6% higher than the market average (74%) in cloud & infrastructure services, and 7% above the general satisfaction ranking [1].
- High Client Satisfaction: 73% of clients reported being 'satisfied' or 'very satisfied', with 100% positive satisfaction in the Cloud & Infrastructure Services segment [1].
- Strong Performer in Application Services: Infosys was also recognized as a 'Strong Performer' in Application Services, which includes application development, maintenance, and testing using advanced methodologies like DevOps [1].

Alex van den Bergh, Head of Research, Europe, Whitelane Research, stated, "Our latest study reveals a dynamic market where enterprises are increasingly prioritizing robust, innovative, and value-driven IT partnerships. In this evolving landscape, Infosys stands out remarkably. Their recognition as the number one service provider and as an 'Exceptional Performer' in Cloud & Infrastructure Services for the second consecutive year underscores their unmatched capabilities. Looking ahead, the demand for agile, secure, and transformative cloud and digital solutions will only intensify, and organizations who consistently demonstrate high-impact results and client-centricity, are perfectly positioned to lead this future" [1].

Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure, and Security Services, EMEA, Infosys, said, "We are incredibly proud to be recognized by Whitelane Research as the number one service provider and an 'Exceptional Performer' in the Cloud & Infrastructure Services across the UK & Ireland. Our ability to consistently deliver such high levels of satisfaction, including an 80% client satisfaction score, stems from a fundamental principle: deeply understanding our clients' unique challenges and leveraging our expertise in data center, managed infrastructure, IaaS/PaaS, and application services, including our comprehensive Infosys Cobalt offerings, to provide transformative solutions. We remain committed to empowering enterprises with next-generation digital capabilities, driving their growth and resilience in a cloud-first, AI-first world" [1].

References:
[1] https://www.prnewswire.com/news-releases/infosys-recognized-as-number-one-service-provider-in-cloud--infrastructure-services-in-the-whitelane-research-it-sourcing-study-2025-uk--ireland-302525212.html