Infosys announces comprehensive Salesforce suite for digital workforce scaling.

• Infosys Topaz works with Salesforce's gen AI to aid digital workforce scaling. • Infosys Customer Experience Suite for Salesforce accelerates agentic transformation. • Solutions enhance customer experiences and drive business results. • Agentforce solutions streamline customer interactions. • Collaboration between Infosys and Salesforce enables digital transformation. • Infosys Topaz is an AI-first set of services and platforms. • Solutions leverage Salesforce's agentic AI capabilities.

Infosys Topaz, an AI-first set of services and platforms developed by Infosys Ltd., is collaborating with Salesforce to aid enterprises in scaling their digital workforce and enhancing customer experiences. This partnership leverages Salesforce's generative AI capabilities to streamline customer interactions and drive business results.

Infosys Topaz is designed to embed AI into business processes, technology systems, and decision-making, boosting efficiency, innovation, and scalability. By uniting automation, generative AI, data intelligence, and human-centric empowerment, it enables organizations to accelerate transformation and achieve greater impact Infosys Topaz: Driving AI-first approach across business^[1].

The Infosys Customer Experience Suite for Salesforce, announced on October 10, 2025, builds on this collaboration. This suite of solutions, designed to accelerate agentic transformation, empowers businesses to effectively scale their digital workforce, enhance customer experiences, and achieve tangible business results. The suite leverages Infosys Topaz and Salesforce's agentic AI capabilities to automate processes such as service inquiries, sales tasks, and employee support, delivering tailored, context-aware experiences Launching Today: Infosys Customer Experience Suite for Salesforce^[2].

One notable implementation of these solutions is at a leading research institute, where Infosys deployed Agentforce SDR to revolutionize the sales process, addressing inefficiencies and reducing response time. Similarly, a renowned media house transformed its customer service operations, achieving significant reductions in transactional inquiries and case handling time, ultimately elevating customer satisfaction scores Launching Today: Infosys Customer Experience Suite for Salesforce^[2].

The collaboration between Infosys and Salesforce enables enterprises to conceptualize and adapt Agentforce solutions faster and at scale. This partnership is crucial for businesses aiming to navigate the complexities of digital transformation and stay competitive in an AI-driven market.