ICE Mortgage Technology Enhances Customer Experience with Home Equity and Refinance Loan Integrations

ICE Mortgage Technology has introduced new integrations within its mortgage technology platform, allowing homeowners to apply for home equity loans, home equity lines of credit, and refinance loans directly from the MSP web and mobile consumer interface. This enhancement is designed to improve customer retention and operational efficiency for lenders, and is available at no extra cost to users of ICE's MSP and Encompass systems. The integration aims to promote lifelong borrower retention and deepen customer relationships.

ICE Mortgage Technology (IMT), a subsidiary of Intercontinental Exchange, Inc. (NYSE: ICE), has introduced significant enhancements to its mortgage technology platform. The new integrations allow homeowners to apply for home equity loans (HELs), home equity lines of credit (HELOCs), and refinance loans directly from the MSP (Mortgage Servicing Platform) web and mobile consumer interface. This development aims to improve customer retention and operational efficiency for lenders, and it is available at no extra cost to users of ICE's MSP and Encompass systems.

The integration marks a significant milestone in the interconnectivity of IMT’s end-to-end, life-of-loan platform. By enabling homeowners to explore, apply, and close home equity and refinance loans from within their digital servicing interface, IMT is fostering a more engaging and convenient experience. This enhancement supports lifelong borrower retention and helps lenders scale without increasing operational overhead.

The new functionality leverages the broader IMT ecosystem, demonstrating how leveraging interconnected technologies unlocks additional features and efficiencies. Homeowners can now apply for loans with prefilled borrower data from MSP, streamlining the application process. Once submitted, loan applications are processed by Encompass, and borrowers receive status updates via Servicing Digital. This self-service experience helps lenders recapture more business, deepen customer relationships, and reduce operational complexity.

The integration is designed to be a modern, customer-friendly solution that supports continuous customer engagement. Homeowners can manage their existing mortgages, make payments, request help, and view home value trends through the Servicing Digital platform. This platform is available via web or mobile app, further enhancing the user experience.

IMT’s President, Tim Bowler, emphasized the importance of supporting a modern, customer-friendly experience that promotes lifelong borrower retention and operational efficiency. The new functionality aligns with IMT’s mission to transform U.S. housing finance by streamlining and automating processes.

About Intercontinental Exchange
Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds, and operates digital networks that connect people to opportunity. It provides financial technology and data services across major asset classes, helping customers access mission-critical workflow tools that increase transparency and efficiency. ICE’s futures, equity, and options exchanges, including the New York Stock Exchange, and clearing houses help people invest, raise capital, and manage risk.

References:
[1] https://finance.yahoo.com/news/ice-mortgage-technology-allows-homeowners-100000838.html
[2] https://www.morningstar.com/news/business-wire/20250729461623/ice-mortgage-technology-allows-homeowners-to-apply-for-home-equity-and-refinance-loans-from-the-msp-web-and-mobile-consumer-interface