IBM Embraces Failure as Key to Success in Job Interviews

Nickle LaMoreaux, the Chief Human Resources Officer (CHRO) of IBM, employs a unique strategy during job interviews. She consistently asks candidates, "Can you talk about a time you failed?" This question is designed to assess a candidate's resilience, self-awareness, and ability to learn from their mistakes. LaMoreaux believes that in an era where artificial intelligence is transforming white-collar work, the ability to fail, learn, and adapt is crucial. She refers to this quality as "learning agility," which she considers the "single biggest critical success factor" in today's business environment.

LaMoreaux's approach is part of a broader effort within IBM to foster a culture that embraces failure as a learning opportunity. CEO Arvind Krishna holds monthly office hours where he discusses AI trials that did not succeed, aiming to normalize failure within the company. This internal effort is intended to highlight both successes and failures, reducing the likelihood of others repeating the same mistakes. LaMoreaux acknowledges that while this culture is common in startups, it is less so in established Fortune 500 companies, where the concept of failure can be challenging to accept.

IBM's focus on failure as a learning tool is part of a larger strategy to build a resilient and forward-thinking workforce. The company invests in training programs and initiatives that help employees develop new skills and advance their careers. This approach not only benefits individual employees but also strengthens the organization by fostering a culture of continuous improvement and innovation. By prioritizing this question in interviews, IBM aims to attract and retain employees who can contribute to the company's long-term success through their ability to overcome challenges and innovate.

In summary, Nickle LaMoreaux's unique interview question reflects IBM's commitment to building a resilient and adaptable workforce. By asking candidates about their failures, LaMoreaux seeks to identify individuals who can learn from their mistakes and contribute to the company's long-term success. This approach underscores the importance of continuous learning and development in a rapidly changing business environment.