IBEX Forecasts $590M-$610M FY 2026 Revenue Amid Expansion of AI CX Deployments and Digital Services.

Ibex targets FY 2026 revenue of $590M-$610M, focusing on scaling AI CX deployments and expanding digital services. CEO Robert Dechant highlighted the company's decade-long transformation into a differentiated customer experience company, emphasizing company culture, proprietary Wave X technology, and advanced analytics. FY 2025 was described as a "transcendent year" with "all-time bests".

IBEX Limited (IBEX) has outlined its ambitious financial targets for the fiscal year 2026, aiming for a revenue range of $590 million to $610 million. The company's CEO, Robert Dechant, highlighted the decade-long transformation of IBEX into a differentiated customer experience company, emphasizing key pillars such as company culture, proprietary Wave X technology, and advanced analytics Ibex targets $590M–$610M FY 2026 revenue while scaling AI CX deployments and expanding digital services^[1].

Dechant described FY 2025 as a "transcendent year," with record-setting financial metrics across the board. The company achieved record fiscal year revenue of $558.3 million, a 10% increase from the previous year. Adjusted EBITDA reached $72 million, while adjusted EPS soared to $2.75, a 31% increase year-over-year. IBEX's internal and client-facing AI deployments moved from proof of concept to full-scale production during Q4, marking a significant milestone in the company's digital transformation journey Ibex targets $590M–$610M FY 2026 revenue while scaling AI CX deployments and expanding digital services^[1].

The company's focus on AI and digital services is expected to continue in FY 2026. Dechant noted that the integration of AI agents with human agents will provide a seamless customer journey, enhancing the company's competitive advantage. IBEX is also expanding its digital-first and omnichannel services, which now represent more than 80% of its business Ibex targets $590M–$610M FY 2026 revenue while scaling AI CX deployments and expanding digital services^[1].

In addition to its digital transformation, IBEX is expanding its market presence, particularly in India. The company's new guidance for FY 2026 reflects its commitment to growth and innovation, with projections for adjusted EBITDA in the range of $75 million to $79 million. For Q1 FY 2026, IBEX expects revenue of $143 million to $146 million and adjusted EBITDA of $17.5 million to $19 million. Capital expenditures are expected to remain in the range of $20 million to $25 million for the year Ibex targets $590M–$610M FY 2026 revenue while scaling AI CX deployments and expanding digital services^[1].

The company's strong performance in Q4 2025, with revenue of $147.1 million and adjusted EBITDA of $20.5 million, underscores its financial resilience and growth potential. IBEX's strategic messaging has shifted from piloting AI to deploying it at scale, with Q4 described as an "inflection point" Ibex targets $590M–$610M FY 2026 revenue while scaling AI CX deployments and expanding digital services^[1].

Despite the positive outlook, IBEX faces certain risks, including higher SG&A expenses due to investments in technology and organizational expansion, as well as exposure to the Fintech vertical. However, the company's strong balance sheet and continued digital transformation position it for further industry leadership and growth in FY 2026.

In conclusion, IBEX Limited's ambitious targets for FY 2026, coupled with its strategic focus on AI and digital expansion, indicate a company well-positioned for sustained growth. The company's record-setting performance in FY 2025 and its commitment to innovation and market expansion provide a compelling case for investors and financial professionals to monitor its progress closely.