HSBC UK: some customers are having issues accessing banking services right now, investigating as a matter of urgency.

HSBC UK: some customers are having issues accessing banking services right now, investigating as a matter of urgency.

HSBC UK customers are currently facing issues accessing their banking services, with reports of outages affecting both the HSBC and First Direct brands. The problems, which began around 11:00 AM local UK time, have left many users unable to see their money or access their accounts, according to tracking website Down Detector [1].

The error messages displayed to customers include an "err03" code and other straightforward messages advising them to try again later. The issues have affected a significant number of users across the country, with more than 4,000 incidents logged on Down Detector by 11:45 AM [2].

HSBC has acknowledged the problems and is actively investigating the matter. In a statement on X (formerly Twitter), the bank expressed its regret and promised to share updates as soon as possible. The service status page also indicated issues with mobile and internet banking, while other services remained unaffected [1].

Customers with urgent banking needs are advised to contact HSBC's customer services helpline at 03457 404404. Those who have incurred costs as a result of the outage may be eligible for compensation, although the bank has not yet provided details on how to claim [2].

Consumer rights advocate Which? has outlined steps for customers experiencing online banking or app outages, including contacting the bank, visiting a local branch, or seeking guidance via social media [2].

HSBC UK serves 15 million active customers and 600,000 business customers, emphasizing the scale of the disruption [1]. The bank operates under the HSBC, First Direct, and Marks & Spencer's financial offerings brands.

References:
[1] https://www.independent.co.uk/tech/hsbc-down-not-working-bank-first-direct-err03-b2814942.html
[2] https://www.dailymail.co.uk/sciencetech/article-15038899/HSBC-Banking-app-crashes-thousands-users-UK.html