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HSBC Customers Lose $50,000 to Scammers, Bank Offers 'Goodwill' Payment Instead of Reimbursement
ByAinvest
Saturday, Aug 30, 2025 3:20 pm ET1min read
Katrina Qian lost almost $50,000 to scammers who accessed her HSBC account. Despite the bank's initial refusal to compensate her, the Australian Financial Complaints Authority ruled in her favor. HSBC has since offered Qian a $9500 "goodwill" payment, but she feels the bank has failed her and the justice system. Reported scam losses have increased by 30% in the first five months of this year.
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