Genpact: A Trusted Leader in Generative Enterprise Services
Marcus LeeMonday, Feb 3, 2025 4:17 pm ET
3min readGenpact (NYSE: G), a global professional services and solutions firm, has been recognized as a Horizon 3 Market Leader in the HFS Horizons: Generative Enterprise Services 2025 report. This annual report evaluates professional services firms based on their ability to deliver value to enterprise clients adopting AI and advanced technologies. The recognition highlights Genpact's ability to drive transformative, measurable outcomes for clients through its innovative approach to Agentic AI, Services-as-Software, and AI-driven ecosystems.
Genpact's AI Factory, recently announced as the Genpact AI Gigafactory, is a pioneering AI accelerator designed to help enterprises rapidly scale AI solutions from pilot to production. This first-of-its-kind AI delivery model enables clients to develop, deploy, and scale innovative AI and data engineering systems that leverage advanced technology and deep industry expertise. The AI Gigafactory provides enterprises with a new level of scalability, speed-to-value, and impact when embedding AI and advanced technologies into business processes.
Genpact's approach to Agentic AI combines domain knowledge with cutting-edge innovation to drive transformative outcomes. Agentic AI refers to AI systems that can act autonomously, learn, and adapt, enabling businesses to scale intelligence rapidly and efficiently. By leveraging Agentic AI, Genpact empowers clients to drive outcomes at speed and scale.
Services-as-Software is another key aspect of Genpact's innovative approach. This approach allows clients to benefit from the agility and flexibility of software while leveraging Genpact's deep domain expertise. This combination enables clients to quickly adapt to changing market conditions and drive measurable business outcomes.
Genpact's focus on AI-driven ecosystems helps clients create new value through interconnected systems and processes. By connecting immersive dots across the organization, Genpact's Total Experience approach, delivered by Rightpoint (a Genpact company), binds customer, employee, and product capabilities to solve enterprise challenges and deliver value end-to-end.
Genpact's combination of domain knowledge and cutting-edge innovation has led to transformative use cases for clients, such as enhancing the functionality of Novva's autonomous security robots using gen AI, improving employee onboarding at Volkswagen Financial Services using Genpact's gen-AI-powered chatbot, Cora Knowledge Assist, and developing an AI-powered customer service solution for Amazon device customers.
In conclusion, Genpact's approach to Agentic AI, Services-as-Software, and AI-driven ecosystems positions the company as a trusted leader in generative enterprise services. By combining domain knowledge with cutting-edge innovation, Genpact consistently delivers transformative, measurable outcomes for its clients, driving sustained growth in the generative enterprise services market.
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