Freshworks Survey Reveals 20% of Software Budgets Wasted on Unnecessary Business Complexity

Freshworks survey of 700 professionals across various industries reveals that 20% of software budgets are wasted on unnecessary business complexity, resulting in a "growth tax" that drains millions of dollars and costs employees nearly a full workday each week in lost productivity. The report highlights the three areas where complexity causes the most damage: revenue, employee productivity, and morale. Business software is a leading source of this complexity, with companies wasting $1 out of every $5 on software due to failed implementations, underused tools, and unexpected costs.