Five9 Earns Top Provider Awards and Market Leader Status for CCaaS and WEM Solutions

Five9 has been recognized by Metrigy with multiple awards, including the MetriStar Top Provider Awards for CCaaS and WEM Suites. The company's platform achieved above-average improvements in first contact resolution and customer satisfaction, and was identified as a market leader in the 2025 CCaaS MetriRank report. Five9's AI-powered platform has been praised for its ability to transform the contact center into a value center and deliver significant business outcomes.

Title: Five9's Recognition by Metrigy: A Highlight of AI-Driven CX Success

Five9 has been recognized by Metrigy with multiple awards, including the MetriStar Top Provider Awards for Contact Center-as-a-Service (CCaaS) and Workforce Engagement Management (WEM) Suites. The company's platform achieved above-average improvements in first contact resolution and customer satisfaction, and was identified as a market leader in the 2025 CCaaS MetriRank report. Five9's AI-powered platform has been praised for its ability to transform the contact center into a value center and deliver significant business outcomes [2].

The MetriStar Top Provider Awards for CCaaS and WEM Suites are based on Metrigy’s extensive, independent research of over 1,397 global IT and CX leaders. These awards reflect Five9’s market leadership, innovation, and ability to deliver measurable business results. Five9 earned the coveted 2025 MetriStar Top Provider Award for CCaaS by achieving one of the highest overall customer sentiment ratings and delivering measurable business outcomes that outperformed the market [2].

In the 2025 CCaaS MetriRank report, Five9 was recognized as a market leader, distinguishing itself as the leading pure-play CCaaS provider. The company demonstrated strong financial performance that outpaced privately held competitors and ranked among the leaders in overall market share. Five9 earned above-average scores in product mix, customer sentiment, and customer business success, along with high marks for integrations, technical features, and security [2].

The recognition by Metrigy underscores Five9's ability to deliver a robust, AI-powered platform that meets the evolving needs of global enterprises. By harnessing AI to elevate customer experiences, Five9 empowers businesses to gain the insights that matter most, nurture relationships at every interaction, and give people the hyper-personalized, meaningful experiences they appreciate and value [2].

References
1. [https://www.ainvest.com/news/zoom-q2-fy2026-earnings-strategic-inflection-point-ai-driven-collaboration-growth-2508/](https://www.ainvest.com/news/zoom-q2-fy2026-earnings-strategic-inflection-point-ai-driven-collaboration-growth-2508/)
2. [https://www.businesswire.com/news/home/20250821435044/en/Five9-Earns-Multiple-Metrigy-Honors-for-Driving-Business-Success-and-CX-Innovation](https://www.businesswire.com/news/home/20250821435044/en/Five9-Earns-Multiple-Metrigy-Honors-for-Driving-Business-Success-and-CX-Innovation)